Refund policy

Refund & Return Policy

Thank you for shopping with us at FredBen Jewellery.  

If you are not entirely satisfied with your purchase, do not hesitate to reach out to us at fredbenjewellery@gmail.com or by live chat.

 

Returns 

You have 7 calendar days to return an item(s) from the date you received it. 

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. 

Your item(s) must have remained in the original packaging. 

Your item(s) needs to have the receipt/invoice or proof of purchase. 

 

Refunds 

Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card or original method of payment paid in-store (online).

You will receive the credit (of the original amount stated on the proof of purchase) within a certain amount of days, depending on your card issuer's policies, we aim for this to be within 14-working days from returns approval notification date.

 

Returns Shipping 

You will be responsible for paying for your own shipping costs for returning your item(s) to us. This shipping cost is non-­refundable.

 
Disclaimer - we have the rights to change or amend our refund & return policy at any point in time without any prior notice to our customers.